How Are We Doing?

Positive word-of-mouth is the greatest gift we can receive at Pauly Acura. We are always looking for new ways to improve how we interact with customers and are very invested in providing the best experience possible. As such, we take our testimonials here at Pauly Acura very seriously. If something we did left you feeling positive, then we would be incredibly grateful if you could take the time out of your day to leave us feedback below. Every response received will be used to improve ourselves further.

We know how busy life can be, but if you could take a minute or two out of your day to leave some feedback for us, we would appreciate it very much. Thanks for your feedback!

647 Reviews

5 out of 5 stars

5 star

623

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1 star

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CTL 30 Apr 2021

Pauly Acura service department is the best. They do everything that is necessary and remember that some of us are on a budget. Always appreciate their professionalism and awesome customer service. Thank you Jim!

5 rate

reed 29 Apr 2021

Great service and attentive folks like Roger Blanton - answered all questions - very efficient and I was out in about an hour - all in all a very pleasant experience

5 rate

darryl casino 28 Apr 2021

For Acura service, nothing beats Pauly Acura in Highland Park. Honest, fair price and service done right all the time. I live more than an hour away and the drive is worth it.

5 rate

lambern 14 Apr 2021

Cory was ready the minute I arrived Although I was. First time customer he found my vehicle record very quickly Excellent service Easy to book on the web site No waiting Very efficient Very competent Didn’t try to “up sell” something I didn’t need Answered my questions clearly ... Great communication All around excellent experience Show more

5 rate

drandybenn 11 Apr 2021

I have always been very impressed with the service received by this Acura Service center. They are helpful, knowledgeable and trustworthy. Unlike some experiences with other dealerships, I have never felt that they were pushing for additional services that were unnecessary.

5 rate

mvertan 11 Apr 2021

Great place from the buying experience to service. I just picked up my 4th car from Pauly Acura, they are consistently exceeding expectations in all areas that matter.

5 rate

Prabhu_manish 05 Apr 2021

Good, courteous, patient and peaceful. The facility was impeccably clean and safe, and the processes were pandemic proof. The waiting area was spacious and clean

5 rate

sleech1979 04 Apr 2021

I make an effort to have my Acura serviced at Pauly whenever I am in the Chicago area. I live in Michigan, but Pauly is worth it! I trust them, and they go the extra mile.

5 rate

JG 02 Apr 2021

As always, service was ready and waiting to help me. The work was completed in less time than I expected. The porter not only washed my car, he buffed out some paint transfer on my passenger door from a door bumping my car. It is a pleasure working with the Pauly people

5 rate

matthew_vh 01 Apr 2021

I had a wonderful experience getting service done at Pauly Acura. The service team accurately diagnosed the noise coming from my vehicle, and quickly got me back on the road.

5 rate